He explains that most of all the different brands are really made at one or two factories only. He repaired it very quickly and it still works perfectly.Īs he works, he tells you why it happened and how the appliance world works. Do not use anyone else!Ĭarlos first came to our house to repair our 3 year old Stainless steel refrigerator over two years ago. If he can fix something and leave, that's great! Just shows Carlos knows his stuff. Yes, some people might complain that the labor/service call charge is a little high because he is so fast and doesn't spend an entire hour. Research we have done has suggested the same. We showed him a problem with our stackable washer/dryer and he said it was not worth fixing because the cost would be too high so he recommended that we just purchase a new one. I like their speed in fixing the problem, ability to fit us in sooner than everyone else and how straight-forward Carlos is. Before calling Carlos, I actually called Sears first and they couldn't get us an appointment for over a week! But Golden Gate was able to fit us in in 2 days. Thank goodness - we were not prepared to buy a new fridge. It was a simple part that he replaced and told us our fridge should last another 5 years. We had to call Carlos a 2nd time when our fridge broke down in the middle of the night and we had to throw everything away. He showed my husband what to look for and how to fix it next time. The first time, we had a leakage problem with the water filter. They do what they need to and are honest and are out of your way in a jiffy. What I like about this company is that they get in and out. I found Carlos and Golden Gate Appliance Repair thanks to Yelp. He quickly installed the part and my dishwasher is whirring away! I highly recommend Carlos! He was back on Thursday just like he said he would be, no need to call and find out where he was. He quickly diagnosed that my dishwasher needed some new controller box and said he would be back on Thursday as soon as the part came in. I called at 8:30am and he was here at 1:20pm. Don't call anyone else, call Carlos!Ĭarlos is so great just as everyone else has said. Seriously- Carlos knows what he's doing, is honest, on time, and so sweet. He arrived right on time, and 20 minutes later, my washer and dryer are back in their rightful place and properly repaired and contained! (It turns out that putting only one bathroom rug in a load is a BAD idea! It broke the door latch off and damaged the stacking bit!!) I was able to get an appointment for the next day, and Carlos even called and said he could come earlier due to a cancellation. I called Carlos right away, and made an appointment for him to come save me. My stacked washer and dryer nearly killed me yesterday when the washer went crazy and threatened to toss the dryer at me.
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